U.S. Water News Online
WINSTON-SALEM, N.C. -- A monthly water bill is one thing,
but 287 bills at once was a bit much for a Winston-Salem woman.
A letter carrier delivered the pile of water bills to Alicia
Cartrette's door. Cartrette went through about 10 of the bills -- all
addressed to her with identical totals -- but was unable to find the
one that was actually for her home.
After notifying the city's revenue division, officials realized
that a computer glitch had incorrectly sent Cartrette 286 bills --
totaling nearly $20,000 -- that belonged to other residents of the
Old Town community.
"They had no idea until I called," Cartrette said. "I figured if I
didn't notify somebody about this, people wouldn't receive their new
Craig Sheppard, the city's revenue collector, said technicians had
fixed the glitch. The office will send new bills to each of the 287
residents -- including Cartrette.
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